At Genuineoutstandi, we are committed to providing high-quality tree and shrub care services. This Return Policy outlines our service guarantee and the steps we take to ensure your complete satisfaction.
Service Guarantee
We stand behind the quality of our work. Our service guarantee includes:
- Professional execution of all tree and shrub care services
- Use of proper techniques and industry best practices
- Complete cleanup and debris removal after service
- Courteous and respectful interaction with clients
- Adherence to agreed-upon schedules and timelines
Customer Satisfaction
Your satisfaction is our priority. If you are not completely satisfied with our services, please contact us within 7 days of service completion. We will:
- Listen to your concerns and assess the situation
- Schedule a follow-up visit if necessary
- Make reasonable efforts to address any issues
- Work with you to find a satisfactory resolution
Refund Policy
Refunds for tree and shrub care services are handled on a case-by-case basis. Refunds may be considered in the following circumstances:
- Services were not performed as agreed
- Significant errors were made during service delivery
- Damage occurred due to negligence on our part
- Services were cancelled by us and cannot be rescheduled
Refunds will not be provided for:
- Natural plant responses to proper pruning techniques
- Pre-existing conditions not disclosed before service
- Changes in plant appearance due to seasonal factors
- Customer dissatisfaction with proper industry practices
- Acts of nature occurring after service completion
Cancellation Policy
We understand that plans change. Our cancellation policy is as follows:
- Cancellations made 24 hours or more before scheduled service: Full refund of any deposits
- Cancellations made less than 24 hours before service: 50% cancellation fee may apply
- No-shows or same-day cancellations: Full cancellation fee may apply
- Weather-related cancellations by us: No fees, full refund or rescheduling
Rescheduling
If you need to reschedule your service:
- Contact us as soon as possible to discuss alternative dates
- Rescheduling is subject to availability
- No fees apply for rescheduling with adequate notice
- We will make reasonable efforts to accommodate your schedule
Service Limitations
Please understand that tree and shrub care services have inherent limitations:
- We cannot guarantee specific growth patterns or outcomes
- Plant health depends on many factors beyond our control
- Weather conditions may affect service timing and results
- Some plant damage may be necessary for proper care
- Results may vary based on plant species and conditions
Dispute Resolution Process
If you have concerns about our services, please follow these steps:
- Contact us within 7 days of service completion
- Provide detailed information about your concerns
- Allow us to inspect the work and assess the situation
- Work with us to find a mutually acceptable solution
- If unresolved, escalate to management for review
Warranty on Services
We provide a limited warranty on our services:
- Workmanship warranty: 30 days from service completion
- We will correct any errors in our work at no additional charge
- Warranty does not cover natural plant processes or external factors
- Warranty is void if unauthorized modifications are made
Payment Disputes
If you dispute a charge:
- Contact us within 7 days of receiving your invoice
- Provide specific details about the disputed amount
- We will review your account and service records
- Adjustments will be made if errors are found
- Payment of undisputed amounts is still required
Contact Us for Issues
If you have any concerns about our services or wish to request a refund or adjustment, please contact us:
- Email: info@genuineoutstandi.world
- Phone: +13054314477
- Address: 1879 SW 16th St, Miami, FL 33145, United States
We are committed to resolving any issues promptly and professionally. Your satisfaction is important to us, and we will work diligently to address your concerns.